Refund policy
RETURN AND REFUND POLICY
Marlee Jean's Studio Last updated: 30 September 2026
This policy applies to physical products purchased from Marlee Jean's Studio for delivery within Australia, including original artworks, art prints and custom or commissioned artwork. It covers purchases through our Shopify website, purchases made after finding our products on Google, Etsy orders and direct studio orders.
CHANGE OF MIND - We do not offer returns, refunds or exchanges for change of mind. This includes deciding you no longer want an item, ordering the wrong size or choosing an item that does not suit your space. Please check the dimensions, framing details, materials and product description before purchasing. If you need help choosing, email info@marleejeansstudio.com before ordering. This change-of-mind policy also applies to sale items, made-to-order prints and personalised or commissioned artwork. It does not affect your rights if a product is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable consumer guarantees.
YOUR CONSUMER RIGHTS - Our products are covered by the Australian Consumer Law where it applies. These rights cannot be excluded by this policy. For a major failure, you can choose a refund or replacement, subject to availability and your legal rights. You may also be entitled to compensation for reasonably foreseeable loss or damage. For a minor failure, we will provide an appropriate remedy within a reasonable time, which may be a repair, replacement or refund. Any further rights available under applicable consumer law remain available to you. For a unique original artwork, an identical replacement may not be possible. We will discuss the available remedy with you without limiting any right you have to a refund.
HOW TO REPORT A PROBLEM - For website or direct orders, email info@marleejeansstudio.com as soon as reasonably possible. For Etsy orders, contact us through Etsy Messages or Help with Order so the issue stays linked to your purchase. Please provide: - Your order number or other proof of purchase. - A description of the problem. - Photographs of the item and any delivery damage, where available. For damage noticed on delivery, please keep the packaging if possible to help us investigate. Original packaging and photographs are not conditions of your statutory consumer rights. We do not impose a fixed reporting deadline that removes those rights. We may need to assess the item before confirming a remedy. Please contact us before posting anything back so we can provide the appropriate return address and safe packing instructions. Return addresses may differ depending on the product.
RETURN METHOD AND COSTS - Where a return is required for a problem covered by consumer law or an incorrectly supplied item, we will arrange a return by post or courier, or collection where appropriate. We will cover reasonable return costs for these eligible returns, either through a prepaid return or reimbursement. Please keep any postage receipts. No restocking fee applies to these returns.
REFUNDS - Once a refund is agreed or confirmed as payable, we will issue it within five business days, normally to the original payment method. Etsy order refunds will be processed through Etsy. Your bank or payment provider may take additional time to show the funds. We will not require you to accept store credit instead of a refund to which you are legally entitled. Refund amounts, delivery charges and any compensation will be handled in accordance with applicable consumer law.
ORDER CHANGES AND CANCELLATION REQUESTS - If you need to change or cancel an order, contact us promptly. We will assess the request based on the order's status, any production already undertaken and any agreed commission terms. A voluntary change or cancellation is not guaranteed. Your legal cancellation and refund rights are unaffected.
ETSY ORDERS AND MANDATORY RIGHTS - Etsy orders are also subject to Etsy's applicable policies and buyer protection processes. This policy does not prevent you from using Etsy's Help with Order or case process, and does not remove rights provided by applicable law or mandatory platform rules.
CONTACT Marlee Jean's Studio Newcastle, NSW, Australia
Email: info@marleejeansstudio.com
Website: https://marleejeansstudio.com